How does my company actually work?
Make the invisible operation visible.
Every workflow, every handoff, every bottleneck, every dollar wasted. Aria maps it, diagnoses it, and deploys the agents that fix what's broken — then proves the ROI with before-and-after telemetry.
What Aria does in Operations.
- 01 / 04CapabilityMap the real operation
Map the real operation
Not the org chart. Not the process doc. The actual flow of work, captured from the systems where work happens.
- 02 / 04CapabilityQuantify the waste
Quantify the waste
Every bottleneck, coordination tax, duplicated effort and manual handoff — tagged to a workflow and translated into dollars.
- 03 / 04CapabilityFix what matters first
Fix what matters first
Aria ranks the intervention backlog by ROI and deploys agents against the top items. Weeks, not quarters.
- 04 / 04CapabilityProve it moved
Prove it moved
Every deployment ships with success criteria. Aria measures the before and after in the live telemetry.
How Aria runs Operations, end to end.
- Assessment
Observe the real operation.
Aria reads from the systems work actually happens in — tickets, email, Slack, ERP, CRM — under role-based access. No process-doc version of events, no org-chart version. The live flow.
Artifact · Observation ledgerObservation ledgerObserving- Order-to-cash$4.2M / yr
- Procure-to-pay$3.1M / yr
- Shift-change handover$2.8M / yr
- Operating model
Map the flow end to end.
Every workflow Aria touches is reconstructed from observed signals — inputs, handoffs, queue times, decision points. The output is a live operating model, not a diagram that rots.
Artifact · Live operating modelLive operating modelMapping- Procure-to-pay$3.1M / yr
- Shift-change handover$2.8M / yr
- Maintenance scheduling$2.2M / yr
- Cost of chaos
Size the waste in dollars.
Every bottleneck, every coordination tax, every duplicated effort translated into a dollar figure — with the assumptions visible and the benchmark source named.
Artifact · Ranked waste inventoryRanked waste inventoryRanking- Shift-change handover$2.8M / yr
- Maintenance scheduling$2.2M / yr
- Quality inspection · Line B$1.9M / yr
- Intervention backlog
Rank the backlog by ROI.
The intervention list is ordered by weekly dollar impact per week of effort. No politics, no loudest-voice wins. The recommendation is disclosed, not imposed.
Artifact · Prioritized intervention backlogPrioritized intervention backlogDeploying- Shift-change handover$2.8M / yr
- Maintenance scheduling$2.2M / yr
- Quality inspection · Line B$1.9M / yr
- Agent deployment
Ship the agents. Prove the move.
Aria deploys agents against the top items with success criteria declared up front. If the metric doesn't move, the agent gets killed. Every deployment ships with before-and-after telemetry.
Artifact · Live savings trackerLive savings trackerProving- Shift-change handover$2.8M / yr
- Maintenance scheduling$2.2M / yr
- Quality inspection · Line B$1.9M / yr
“If you can't see the operation, you can't fix it. And a dashboard is not the same as seeing.”Aria methodology · Operations
What Aria ships.
Every engagement surfaces as a live Synapse workspace. The readout below is how Operations looks the week it ships — scenario data from the published live demo.
- Order-to-cashCriticalManual credit check — 11-day delay$4.2M / yr
- Procure-to-payCriticalTriple-approval loop above $10k$3.1M / yr
- Shift-change handoverWatchNo captured loss signal between shifts$2.8M / yr
- Maintenance schedulingWatchReactive — predictive signal unused$2.2M / yr
- Quality inspection · Line BOn trackSampling gap during shift boundaries$1.9M / yr
Setting a new standard for operating intelligence.
“The findings were gold.”VP · Electric Grid Operations
- Client
- Fortune 500 energy utility
- 20,000+ employees · U.S. regulated utility
- Scope
- Electric Grid Operations
- Three-week diagnostic
- What Aria found
- Fifteen automations identified. Eighty percent of operational time mapped to repetitive work — all sized, ranked and handed off to the operating team.
What you leave with.
Artifacts that outlive the engagement — every deliverable grounded in the operating model Aria builds during the assessment, maintained live after close.
- Live operating readout of how work actually flows
- Ranked waste inventory, dollar-denominated
- Prioritized AI agent roadmap
- Deployed agents with before/after proof
Explore the surfaces behind every engagement.
Every Aria engagement rides on the same four product surfaces — whichever solution you scope, you get the same assessment cadence, agent deployment, interview system, and research model.
- Operating readoutOperating readout
Assessment & Diagnosis
The six-week operational intelligence assessment behind every engagement.
Explore - Autonomous agentsKYC triage agentLiveThroughput+38%Cycle time−44%Exceptions2Running
Agent Deployment
Custom AI agents that ship against measured waste — success criteria up front.
Explore - Conversation intelligenceARA
Stakeholder Interviews
Aria runs targeted operator interviews to close the gaps the systems can't fill.
Explore - ResearchMcKinsey 7SSCORPorter 5FBLSFREDIBISWorldAPQC PCF
Aria V1 Research Model
Twelve industries, forty-plus frameworks, eighteen named benchmark sources.
Explore
The questions buyers ask before signing.
If the answer isn't here, ask Aria in the live demo — Aria will answer with the same benchmark discipline the engagement uses.
What does Aria actually read from?
The same systems your operators already use — ticketing, email, chat, CRM, ERP, data warehouse. Aria inherits your existing RBAC posture; Aria never gets more access than the operators whose work is being observed.How is this different from process mining?
Process mining infers from event logs. Aria also interviews stakeholders and observes the gaps between what logs capture and what actually happens — then proposes and deploys the fix, rather than surfacing a diagram.How fast until we see something useful?
First operating readout in six weeks. Agent deployment shortly after. You will see findings during the assessment, not just at the end.Is the observation invasive?
Read-only during assessment. Every observation is logged. Deployment requires authorization per workflow. No surprise automation.What about data governance and privacy?
Aria operates under your existing access controls, not new ones. Every observation writes to an auditable trail; regulated data stays in the systems where it already lives; retention is configurable per region.How does this integrate with our existing tooling?
Through the same APIs your operators already use — SSO for identity, OAuth for third-party systems, and native connectors for the large ones (Salesforce, Workday, Jira, ServiceNow, Snowflake). Aria reads; Aria doesn't migrate.What does this cost, and how is it priced?
The six-week assessment is fixed-fee. Agent deployment is priced per workflow with the expected dollar impact stated up front — if the deployment doesn't deliver, it doesn't renew. Exact pricing is scoped in the first conversation.
Make the invisible operation visible.
Book a demo and see how Aria works through Operations.